Terms of service

Updated on: 1 November 2025

By accessing or using www.trinari.in (“Website”), you (“Customer”) agree to the Terms described below. If you do not agree, please stop using our services.

1. DEFINITIONS

• “Website” refers to www.trinari.in
• “Customer/User/You” refers to any person using our website
• “We/Us/Our” refers to Trinari (RBS Industries)
• “Product” refers to women’s clothing, accessories, or any item sold by Trinari

2. GENERAL CONDITIONS

1. These Terms bind all website users.
2. Trinari may update these Terms anytime without prior notice.
3. Continued use of the site after updates means acceptance of revised Terms.
4. We may refuse service in cases of fraud, misuse, or rule violations.

3. WEBSITE ACCESS & ACCOUNT CREATION

1. Customers may browse products without creating an account.
2. To place an order, customers may need to provide accurate details (name, mobile number, address, email).
3. Customers are responsible for safeguarding their login information.
4. Misuse of someone else’s contact details or identity is strictly prohibited.

4. PRODUCT INFORMATION, DESCRIPTION & ACCURACY

1. We make every attempt to display accurate product details, colors, sizes, fabric descriptions, and photographs.
2. Minor variations may occur due to:
   • Lighting differences
   • Editing
   • Screen resolution
   • Handmade embroidery / artisanal work
3. These natural variations do not qualify as “wrong product” or “misrepresentation.”

5. PRICING, OFFERS & DISCOUNTS

1. All prices include applicable GST unless stated otherwise.
2. Prices may be updated anytime depending on availability and demand.
3. Discounts, offers, coupon codes, or cashback are subject to change.
4. Trinari reserves the right to modify or discontinue any offer.

6. PAYMENT TERMS

1. Accepted modes:
   • UPI
   • Debit/Credit Cards
   • Net Banking
   • Wallets
   • COD (where eligible)
2. COD may not be available on:
   • High-value orders
   • International shipments
   • Custom-stitched products
3. Payment must be successful for order confirmation.

7. ORDER ACCEPTANCE, PROCESSING & CANCELLATION

1. Placing an order does not guarantee acceptance; Trinari may cancel due to:
   • Payment failure
   • Stock unavailability
   • Incorrect/Incomplete address
   • Fraud suspicion
2. Customers can cancel only before dispatch.
3. After dispatch, cancellation is not possible.

8. SHIPPING, DELIVERY & LOGISTICS

1. Deliveries generally take 10–15 working days within India.
2. International buyers must pay customs duties (if applicable).
3. Delivery timelines may vary due to:
   • Courier delays
   • Weather
   • Peak seasons
   • Remote locations
4. Trinari is not responsible for failed delivery due to:
   • Wrong address
   • Wrong phone number
   • Customer unavailability
   • Courier company constraints
5. Once shipped, tracking details will be provided.

9. RETURN, EXCHANGE & REFUND POLICY

(Return Policy summary — full details in separate policy)

Returns accepted within 3 days of delivery.

Eligible return reasons:

• Size issues
• Wrong item delivered
• Defective/damaged item
• Genuine quality concern

Ineligible reasons:

• “Change of mind”
• Disliking style/color

Refund preference:

• Exchange or lifetime store credit is preferred
• Refund to original payment method only for genuine issues
• Forward + return shipping charges will be deducted

Late delivery:

• Full refund is NOT available
• Only rebate or store credit may be provided

Operational downtime (working hours closed / operations paused):

Return processing, exchange, refund initiation, and delivery movement may be paused during non-working hours, holidays, or operational/system disturbances. These temporary delays do not qualify for complaints or compensation. Once operations resume, all pending tasks will be processed accordingly.

Cancellation refund for non-dispatched orders:

You must inform Trinari before dispatch to request cancellation.
Refund initiation for cancelled, non-dispatched orders may take 7–10 or 30 days or more for settlement based on bank/payment gateway timelines.

Refund will be issued only to the original payment method.

10. NON-RETURNABLE PRODUCTS

These items cannot be returned under any circumstances:

1. Customized or altered items
2. Used/worn items
3. Products without tags
4. Stitched-to-order items
5. Items damaged due to customer handling

11. SIZE GUIDE & FIT DISCLAIMER

1. Each product may have slight measurement variations due to tailoring.
2. Customers must refer to the size chart before purchase.
3. Size variation of 1–2 inches is normal in ethnic wear and not considered a defect.

12. COLOR & FABRIC DISCLAIMER

1. Slight color variations may occur due to screen and fabric differences.
2. Handcrafted products may have minor irregularities—this is not a defect but a hallmark of craftsmanship.

13. INTELLECTUAL PROPERTY RIGHTS

All content—images, videos, designs, logos, text, and trademarks—belong to TRINARI Copying, editing, reusing, or distributing without permission is strictly prohibited.

14. USER RESPONSIBILITIES

Customers must not:

1. Place fake or fraudulent COD orders
2. Misuse coupon codes
3. Abuse customer support staff
4. Spread false information or defamation
5. Attempt chargeback fraud
6. Threaten the company for wrongful refunds
7. Use bots or scraping tools on the website

15. LEGAL PROTECTION AGAINST MISUSE (ANTI-CYBER MISUSE CLAUSE)

1. Delivery delays, refund disputes, sizing issues, and return disagreements do NOT fall under cyber crime or criminal law.
2. These matters fall only under civil/e-commerce consumer laws.
3. False complaints to Cyber Cell/Police are punishable under:
   • Section 182 IPC
   • Section 211 IPC
   • Section 499–500 IPC (Defamation)
   • Section 66 IT Act (misuse of digital resources)
4. Customers agree not to misuse cyber crime complaints, police threats, or social media harassment for wrongful refunds.
5. Any such attempts may lead to legal action by Trinari.
6. All disputes must follow:
   • Consumer Mediation
   • Consumer Commission
   • Civil Court
     No criminal/cyber proceedings shall apply for normal order disputes.

16. CHARGEBACK / PAYMENT DISPUTE POLICY

1. Unauthorized chargebacks will be treated as fraud.
2. In such cases, Trinari may:
   • Submit evidence to the payment gateway
   • Block the customer account
   • Initiate legal action
   • Recover losses through lawful means

17. LIMITATION OF LIABILITY

1. Trinari is not responsible for:
   • Courier delays
   • Customer unavailability
   • Screen-to-product color differences
   • Minor embroidery/handwork variations
2. Our liability is limited only to the order value.

18. FORCE MAJEURE

We are not responsible for failures caused by:

• Natural disasters
• Strikes
• Lockdowns
• War
• Pandemic
• Government restrictions
• Courier breakdowns

19. THIRD-PARTY SERVICES

1. Courier companies, payment gateways, and logistics partners are third-party entities.
2. Trinari is not liable for their errors, delays, or failures.

20. DATA PRIVACY & SECURITY

1. Customer data is processed under our Privacy Policy.
2. Data is used only for:
   • Order processing
   • Delivery
   • Customer support
   • Marketing (with consent)
3. We do not sell customer data.

21. REVIEWS, FEEDBACK & SOCIAL MEDIA

1. Customers may leave reviews but must not post false/misleading/defamatory content.
2. Trinari may remove inappropriate reviews.
3. Posting fabricated complaints may lead to legal action.

22. COD (Cash on Delivery) TERMS

1. Placing a COD order does not mean the order is confirmed for delivery.
   A COD order simply means the product has been booked under your name, but confirmation of delivery depends on further verification and availability.

2. COD orders are not guaranteed for dispatch or delivery.
   Since the item may be limited in stock or high in demand, Trinari reserves the right to request order confirmation via call/WhatsApp/SMS before dispatch.

3. Prepaid orders are always prioritized.
   For limited-stock items, high-demand items, festive-period items, or premium designs, prepaid orders are given delivery priority over COD orders.

4. If you want confirmed delivery, faster processing, and priority dispatch, we strongly recommend choosing a prepaid payment mode.

5. COD orders may be cancelled or converted to prepaid under situations such as:

• High order value
• Remote location
• Repeated COD returns by the customer
• Limited stock availability
• Non-response during order confirmation

Trinari reserves the right to disable COD for any product, pincode, or customer profile based on order history or risk assessment.

23. Operational Disruptions Clause (Working Hours Closed / Operations Paused)

In situations where Trinari’s operations are closed, temporarily paused, or disturbed due to:

• Non-working hours
• Operations paused or disturbed 
• National holidays
• Backend system failures
• Courier strikes
• Emergency or unavoidable operational disruptions

Then the following may temporarily be on hold:

• Processing of return requests
• Pickup scheduling
• Refund initiation
• Dispatch of exchange orders
• Delivery timelines

Important Legal Note:

Such unavoidable delays do not create grounds for legal claims, disputes, or compensation, as these are operationally dependent on external factors and industry-standard practices.

Once operations fully resume, all pending return/refund/exchange activities will be processed in order of priority.

This clause ensures clarity that temporary operational pauses are not considered service deficiency under normal legal interpretation.

24. GOVERNING LAW & JURISDICTION

These Terms are governed by Indian law.
All disputes fall under the exclusive jurisdiction of Munger, Bihar.

25. CONTACT INFORMATION

Trinari 
Website: www.trinari.in
Email: support@trinari.in